On March 20, 2025, between 9:25 UTC and 10:35 UTC, a limited number of SAP LeanIX customers across seven regions were unable to manually create fact sheets. An error message appeared, indicating that recommendation details could not be loaded, blocking the manual fact sheet creation process.
The issue was successfully resolved by reverting the code changes that caused the problem.
The recommendation system interacted with a downstream service utilizing features not yet launched.
We will enhance our automated checks to detect the usage of features that have not yet been released before deploying to production. Additionally, we are refining our alerting system to detect the degradation of the recommendation system more swiftly.