On 2025-06-06 12:40 UTC, SAP LeanIX users started to experience issues with the automatic creation of relations during the setup of transformations on the Fact Sheet details page.
These expected relations were not created.
An investigation into the issue revealed that it originated from a database problem that hindered the request from being processed. A fix was implemented on 2025-06-06 17:06 UTC, allowing the job to resume its normal operations and successfully process all the missing relations.
The incident was caused by our system reaching a built-in database limit in the westeurope region, due to the growing number of customer workspaces. This led to failures in one of our services, temporarily interrupting the automatic relation creation. The issue was quickly identified and resolved, and no customer data was lost.
To prevent this kind of issue from happening again, we have updated our systems to process data in smaller batches. This change will help us avoid database limits as our customer base grows. We are also reviewing similar processes in other parts of our system to ensure continued reliability for our customers.