Degraded performance in DE region

Incident Report for SAP LeanIX

Postmortem

Incident Description

On February 6th, the Reference Catalog in region DE had inconsistent catalog items between 02:30 and 23:10 UTC. Those items remained visible in the catalog with incorrect names.

As a result, those items appeared in recommendations when creating new fact sheets, and also when linking fact sheets to the catalog. The incident impacted Reference Catalog items for Applications, IT Components and Providers in the the following views:

SAP & SaaS Discovery Inbox
The Reference Catalog linking views
The recommendations within the new fact sheet creation form

Incident Resolution

The Reference Catalog of the affected region was appropriately fixed, removing the entries with incorrect names and restoring the Reference Catalog with the correct items.

Root Cause Analysis

The indexing of the data in the Reference Catalog backend was not up-to-date, leading to incorrect synchronization steps that resulted in the creation of items with incorrect names.

Preventative Measures

A safety mechanism has been introduced to avoid mass creation of catalog items.

Posted Feb 25, 2025 - 08:55 UTC

Resolved

This incident has been resolved.

Posted Feb 06, 2025 - 23:15 UTC

Update

Mitigation is progressing. However, inconsistent names can still show up as we are working towards the final resolution.

Posted Feb 06, 2025 - 16:02 UTC

Update

We are experiencing inconsistent names provided by our reference catalog for Applications, IT Components, and Providers. The impact is affecting the following views: SAP & SaaS Discovery Inbox, reference catalog pages, and new fact sheet creation form (recommendations). Workspaces that have name synchronization configured, will get inconsistent names on fact sheets synchronized as well, nevertheless, this will be automatically corrected. This issue affects only the DE region.

Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

We will send an additional update in 120 minutes.

Posted Feb 06, 2025 - 13:07 UTC

Update

We are still working on to resolve the issue.

Posted Feb 06, 2025 - 12:35 UTC

Identified

We are currently experiencing inconsistent synchronization of the reference catalog for Applications, IT Components, and Providers. This issue affects only the DE region.

Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

We will send an additional update in 120 minutes.

Posted Feb 06, 2025 - 10:23 UTC

This incident affected: DE Instances (EAM).