On Wednesday, June 5th, from 7:30 UTC to 8:20 UTC, our health-check showed a downtime. But all systems were operational and no customer data was affected.
There was no outage of our systems, everything was working as expected. Only five workspaces, which had the new background job activated, might have delayed event processing for Fact Sheet changes. No data has been lost.
We released a new version of the affected service without the broken background job.
We adjusted the monitoring system to not show a general downtime, but rely on the monitoring and alerting for our background jobs.
We continuously invest into improvements of our mean time to recovery, to resolve such situations even faster in the future.