On August 21st, between 07:16 UTC and 10:40 UTC, the manual fact sheet creation dialog displayed an error when attempting to create a fact sheet from a catalog recommendation. Although the fact sheets were created successfully, an error message indicated that the catalog item could not be linked.
The catalog information was not synced to the newly created fact sheets.
No customer data was lost.
The incident was resolved by reverting the PR that introduced the issue.
The issue we encountered was caused by an improvement aimed at enhancing our linking process. It was designed to quickly identify when a fact sheet was unavailable in our system. However, due to a timing issue, the fact sheet was not found, despite having been successfully created. Although the timing issue is known to happen in certain use cases, it was not taken into account during the implementation. Instead of using a specific query that could have avoided the problem, a query was used that triggered the issue.
We will include the scenario that triggers the timing issue in our existing test scenarios.