Service Disruption in Dashboards that contain KPIs

Incident Report for SAP LeanIX

Postmortem

Incident Description

On March 18, 2025 between 10:18 and 13:36 UTC, SAP LeanIX customers who have KPIs widget on their dashboards, were unable to see KPIs widget content.

Incident Resolution

The incident was resolved by reverting the code changes and deploying a previous version of the application. This allowed users to access their KPIs widget content.

Root Cause Analysis

The regression happened due to an unexpected side effect of Angular dependency injection mechanism.

Preventative Measures

We are enhancing the automatic test suite to identify dependency injection issues before the deployment to the production environment.

Posted Mar 25, 2025 - 13:55 UTC

Resolved

This incident has been resolved.

Posted Mar 18, 2025 - 12:40 UTC

Monitoring

We have implemented a fix and have seen full recovery of functionality. We will continue to monitor the situation.

Posted Mar 18, 2025 - 12:36 UTC

Identified

We are currently experiencing a service disruption in Dashboards that contain KPI panels. Our team is working to identify the root cause and implement a solution.

We will send an additional update in 15 minutes.

Posted Mar 18, 2025 - 12:34 UTC

This incident affected: EU Instances (EAM), US Instances (EAM), CA Instances (EAM), AU Instances (EAM), DE Instances (EAM), CH Instances (EAM), AE Instances (EAM), UK Instances (EAM), BR Instances (EAM), SG Instances (EAM), and JP Instances (EAM).