Service Disruption in the Integrations page

Incident Report for SAP LeanIX

Postmortem

Incident Description

On April 04, 2025, between 12:33 PM and 13:18 PM UTC, the list of integrations did not load.

Incident Resolution

We identified a failing service belonging to an integration that was under development and placed it behind a feature flag to prevent it from being called..

Root Cause Analysis

We discovered that fetching one of the integrations, which is still under development, failed because the backend service was down. This issue prevented the display of other integrations as well.

Preventative Measures

We improved the error handling for the integrations list so that if any specific request fails, it won't break the entire page; it will only prevent that particular integration from being displayed. This approach also gives us the ability to track failures for each integration, thereby enhancing observability and reducing the time to take action.

Posted Apr 23, 2025 - 11:35 UTC

Resolved

This incident has been resolved. We appreciate your patience and understanding.

Posted Apr 04, 2025 - 13:49 UTC

Monitoring

We have implemented a fix and have seen full recovery of functionality. We will continue to monitor the situation.

Posted Apr 04, 2025 - 13:22 UTC

Identified

We are currently experiencing a service disruption in the Integrations page. Our team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.

Posted Apr 04, 2025 - 13:11 UTC

This incident affected: EU Instances (EAM), US Instances (EAM), CA Instances (EAM), AU Instances (EAM), DE Instances (EAM), CH Instances (EAM), AE Instances (EAM), UK Instances (EAM), BR Instances (EAM), SG Instances (EAM), and JP Instances (EAM).