ServiceNow synchronization jobs are started with a delay
Incident Report for LeanIX
Resolved
The incident has been resolve and all new queued ServiceNow synchronization jobs will be processed in a normal speed.
Posted Nov 10, 2023 - 18:15 CET
Update
The reason for long processing of ServiceNow synchronization runs is identified and fixed. We are now monitoring the behavior to ensure the system is working properly.
Posted Nov 10, 2023 - 17:12 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2023 - 17:11 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 10, 2023 - 17:11 CET
Investigating
We are currently investigating this issue.
Posted Nov 10, 2023 - 12:40 CET
This incident affected: EU Instances (EAM) and US Instances (EAM).
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