On 17 Jun 2025 between 09:11 and 09:43 UTC, users in the EU region might have not been able to access SAP LeanIX. The browsers showed a white page instead of the SAP LeanIX frontend.
The issue was resolved by clearing the caches in our CDN component, responsible for delivering the frontend assets to the users' browser.
At 09:11 an incomplete index.html file was cached by our CDN, due to a misconfiguration in the caching logic. Subsequent requests to load the index.html by the users' browser were served from the cache, returning the invalid index.html.
We removed the caching logic responsible for caching incomplete files.