Between September 20, 09:37 AM UTC and 10:54 AM UTC, workspaces with custom translations experienced errors when opening the application. Language files weren't loaded, resulting in labels not being translated.
As part of our ongoing efforts to improve the usability of our application, we keep our language files up to date. One of these updates broke the logic used to load our translations into a workspace.
Once the team was notified of the incident and identified it. They rolled back the broken code, which resolved the situation.
After mitigation, we did a thorough analysis of why our CI/CD pipeline did not detect the bug. To detect such scenarios quicker, we are going to review our monitoring and alerting systems as well and implement further enhancements.