[EAM] Diagrams are not loading

Incident Report for SAP LeanIX

Postmortem

Incident Description

Multiple regions except UAE were not able to use Diagrams for a few minutes. Service degradation lasted from 20 May 2025 14:48 UTC to 20 May 2025 15:12 UTC (24 min). There was no data loss.

Incident Resolution

We rolled back to the previous version and reverted the code that was causing the issue.

Root Cause Analysis

A significant change has been implemented in Diagrams. Unfortunately, the section of the application affected by this change was unable to manage it effectively, as the update was rolled out prematurely.

Preventative Measures

We will improve our release strategy to handle significant changes before they are released.

Posted May 26, 2025 - 05:57 UTC

Resolved

This incident has been resolved.
Posted May 20, 2025 - 14:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 20, 2025 - 13:35 UTC

Identified

Currently diagrams are not loading. We have identified the issue and are working on a fix.
Posted May 20, 2025 - 13:17 UTC
This incident affected: AE Instances, AU Instances, BR Instances, CA Instances, CH Instances, DE instances, EU Instances, JP Instances, SG Instances, UK Instances, and US Instances.