Between 12 Aug 2025 7:30 UTC and 14 Aug 2025 17:50 UTC, we observed a high number of data events being propagated through SAP LeanIX subsystems. This resulted in a performance degradation where changes made to fact sheet or bookmarks weren’t reflected immediately in some areas of the product like automations, calculations, reports, dashboard navigation, report navigation, diagram navigation, software bill of materials and others. Once all events were processed, fact sheet and bookmark data was again up-to-date in all areas.
The incident was resolved by processing all events in all subsystems. To expedite this process, we increased resources where needed in some of the subsystems. We also monitored all systems closely to ensure stable operation.
The incident occurred because a regular data maintenance operation had accidentally been triggered with incorrect parameters.
We have identified and will implement improvements to our data maintenance process to avoid triggering it incorrectly, both on the technical as well as on the operational side.