Service Disruption in AE

Incident Report for SAP LeanIX

Postmortem

Incident Description

SAP LeanIX was not available in the AE region on the 2025-04-28 from 13:37 until 13:55. Our hyperscaler infrastructure experienced a disruption.

Incident Resolution

Our hyperscaler restored network connectivity in our AE region on April 28th, 2025, at 13:55 UTC.

Root Cause Analysis

Our hyperscaler faced a network outage in the AE region.

Posted May 06, 2025 - 06:18 UTC

Resolved

This incident has been resolved. We appreciate your patience and understanding.

Posted Apr 29, 2025 - 07:46 UTC

Monitoring

We have implemented a fix and have seen full recovery of functionality. We will continue to monitor the situation.

Posted Apr 28, 2025 - 14:03 UTC

Investigating

We are currently experiencing a service disruption in AE. Our team is working to identify the root cause and implement a solution.

We will send an additional update in 15 minutes.

Posted Apr 28, 2025 - 13:56 UTC

This incident affected: AE Instances.